Get to know your business from the customer experience.
The Mystery Shopper is a technique for obtaining direct information, which consists of impersonating
by a client to obtain information related to the real experience at the point of sale, allowing to identify opportunities for improvement.
I chose the appropriate methodology
Evaluate and improve your business from the customer experience
We also conduct audits to gather information on best market practices; comparing aspects of your company with those of the most important competitors.
In-person Mystery: They are visits in a physical store, being able to obtain photographic records, audio and / or video recordings.
Telephone Mystery: Telephone calls are made to evaluate the attention received, measuring times and problem-solving capacity.
Mystery E-Commerce: Online sales are verified by checking prices, payment processes, delivery times, actual product delivered, and after-sales services.
Mystery in Social Networks: We infiltrate Shoppers among the followers of your social networks, evaluating the responses and their times.
Empower the impact of
your product in the channel