Get to know your business from the customer experience.


The Mystery Shopper is a technique for obtaining direct information, which consists of impersonating

by a client to obtain information related to the real experience at the point of sale, allowing to identify opportunities for improvement.


Mystery Shopper

I chose the appropriate methodology

Evaluate and improve your business from the customer experience

We also conduct audits to gather information on best market practices; comparing aspects of your company with those of the most important competitors.

In-person Mystery: They are visits in a physical store, being able to obtain photographic records, audio and / or video recordings.

Telephone Mystery: Telephone calls are made to evaluate the attention received, measuring times and problem-solving capacity.

Mystery E-Commerce: Online sales are verified by checking prices, payment processes, delivery times, actual product delivered, and after-sales services.

Mystery in Social Networks: We infiltrate Shoppers among the followers of your social networks, evaluating the responses and their times.

Mystery Shopper

Empower the impact of

your product in the channel



With our mystery shopping services you will be able to measure different indicators in stores where your product is present, being able to correct deviations that have a direct impact on sales.

Measure the knowledge of your products offered by the third-party sales force.

Measure indices
recommendation of your brand in the third-party channel

Verify the presence of stock of your products in stores.

Verify the execution of your actions in supermarkets,



Contact us and we will help you take your brand exactly where it needs to be: ahead of the rest