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MYSTERY SHOPPER

Get to know your business from the customer experience.

 

The Mystery Shopper is a technique for obtaining direct information, which consists of impersonating

by a client to obtain information related to the real experience at the point of sale, allowing to identify opportunities for improvement.

Mystery Shopper

I chose the appropriate methodology

Evaluate and improve your business from the customer experience

We also conduct audits to gather information on best market practices; comparing aspects of your company with those of the most important competitors.

In-person Mystery: They are visits in a physical store, being able to obtain photographic records, audio and / or video recordings.

Telephone Mystery: Telephone calls are made to evaluate the attention received, measuring times and problem-solving capacity.

Mystery E-Commerce: Online sales are verified by checking prices, payment processes, delivery times, actual product delivered, and after-sales services.

Mystery in Social Networks: We infiltrate Shoppers among the followers of your social networks, evaluating the responses and their times.

Mystery Shopper

Empower the impact of

your product in the channel

multi-brand

 

With our mystery shopping services you will be able to measure different indicators in stores where your product is present, being able to correct deviations that have a direct impact on sales.

Measure the knowledge of your products offered by the third-party sales force.

Measure indices
recommendation of your brand in the third-party channel

Verify the presence of stock of your products in stores.

Verify the execution of your actions in supermarkets,
malls

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GROW YOUR BUSINESS

Contact us and we will help you take your brand exactly where it needs to be: ahead of the rest